Terms of service

WELCOME

Welcome to BRENVS. References to "BRENVS," "we," "us," or "our" in this document refer to our company and its online retail operations within Australia and the United States.

These Terms of Service ("Terms") govern your access to and use of our website, products, features, applications, and related services (collectively, the "Platform"). By using our Platform, you agree to these Terms of service and our Privacy Policy. If you do not accept these Terms in full, you must refrain from using the Platform.

1. USER ELIGIBILITY AND ACCOUNT REGISTRATION

You must be of legal age in your country of residence to use the Platform. If a minor accesses the Platform under your supervision, you accept full responsibility for their actions.

Some features require creating an account with accurate information, including name, email, payment, and shipping address. You are responsible for maintaining your account credentials and all activity under your account. Accounts are personal and cannot be transferred or shared.

2. GENERAL CONDITIONS OF USE

BRENVS may refuse service at its discretion. Content transmitted through our Platform (excluding payment information) may be modified for technical reasons. All payment card data is encrypted during transmission.

Reproduction, resale, or commercial use of any portion of the Platform without written permission is prohibited. Headings are for convenience only and have no legal effect.

3. CONTENT ACCURACY AND RELIABILITY

While we strive for accuracy, BRENVS does not guarantee that content on the Platform is complete, current, or error-free. Use of the Platform is at your own risk. We are not obligated to update outdated information.

4. PRICING AND AVAILABILITY CHANGES

All prices and product availability are subject to change without notice. BRENVS may modify, pause, or discontinue products or services at any time. We are not liable for any resulting adjustments or interruptions.

5. PRODUCTS AND STOCK LIMITATIONS

Products may be available only through our online store. Inventory is limited and subject to availability. Colors and designs may vary depending on device displays. We reserve the right to limit sales by region, quantity, or other factors. Offers are void where prohibited by law.

6. ORDER ACCEPTANCE AND CANCELLATION

BRENVS may accept, decline, or cancel orders at its discretion. Purchase limits may apply per person, account, or address. If your order is modified or canceled, we will attempt to contact you using the provided details.

7. THIRD-PARTY TOOLS AND INTEGRATIONS

Third-party tools or services accessed through the Platform are provided "as is." BRENVS does not endorse or guarantee these services. Use of such tools is at your own risk.

8. EXTERNAL LINKS AND THIRD-PARTY CONTENT

The Platform may include links to third-party websites. BRENVS is not responsible for the content, accuracy, legality, or appropriateness of external sites.

9. USER-SUBMITTED CONTENT

Any comments, suggestions, or materials you submit grant BRENVS a perpetual, royalty-free, worldwide license to use, adapt, and distribute such content. We are not required to provide attribution or compensation.

10. PERSONAL DATA AND PRIVACY

Your personal information is handled according to our Privacy Policy, which explains data collection, use, storage, and protection in compliance with applicable laws in Australia and the United States.

11. ERRORS AND CORRECTIONS

BRENVS may contain typographical or factual errors in product descriptions, pricing, promotions, or availability. We may correct errors at any time without notice, even after an order is submitted.

12. PROHIBITED CONDUCT

You may not use the Platform to:

Violate any law
Infringe intellectual property
Transmit viruses or malware
Harass or threaten others
Submit false or misleading information
Collect personal data without consent
Spam or harvest data
Engage in immoral or obscene activities
Circumvent security features

13. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The Platform is provided "as is" and "as available." BRENVS makes no warranties regarding uninterrupted or error-free operation.

To the fullest extent allowed by law, BRENVS and its affiliates are not liable for any damages arising from your use of the Platform.

14. INDEMNIFICATION

You agree to indemnify and hold BRENVS, its affiliates, and representatives harmless from claims, losses, damages, or expenses arising from your violation of these Terms or applicable law.

15. SEVERABILITY

If any provision is unlawful or unenforceable, it will be severed, and the remaining Terms will remain in effect.

16. TERMINATION

These Terms remain in effect until terminated. Obligations incurred prior to termination survive.

17. ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and referenced policies, constitute the full agreement between you and BRENVS regarding use of the Platform.

18. GOVERNING LAW

For Australian customers, these Terms are governed by the laws of New South Wales and the Australian Consumer Law (ACL).
For United States customers, these Terms are governed by the laws of the State of Tennessee and federal law, without regard to conflict-of-law principles.

19. AMENDMENTS

BRENVS may update these Terms at any time. The most current version is available on this page. Continued use constitutes acceptance of the revised Terms.

20. SHIPPING AND DELIVERY

Orders are shipped via selected carriers. Estimated delivery times and fees are displayed at checkout. BRENVS is not responsible for delays caused by carriers or unforeseen events.

For Australian customers: delivery guarantees are subject to ACL consumer guarantees.

21. RETURNS AND REFUNDS

You may return eligible items Return shipping is the customer’s responsibility unless the item is defective, not as described, or we made an error, in compliance with ACL and US consumer laws. Refunds are processed within 7 business days of receiving returned items.

For return requests, email: support@brenvs.com

22. PRODUCT WARRANTY

All products are covered under applicable Australian and U.S. warranty laws. If you receive a defective or non-conforming item, contact support@brenvs.com with a description and supporting evidence. We will arrange repair, replacement, or refund as appropriate.

23. CONTACT US

BRENVS

Address: 2 Wayman Pl, Merrylands NSW 2160, Australia
Phone: (+61) 0468 268 506
Email: support@brenvs.com

Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT+10)

We aim to respond to all inquiries within 24 hours.