Privacy policy

BRENVS ("we," "our," or "us") operates this e-commerce website and its related services (collectively, the “Platform”).

We are based in Australia and serve customers within Australia and the United States. We act as the data controller responsible for handling your personal information in accordance with applicable Australian and U.S. privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APP).

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

1. DATA CONTROLLER DETAILS

BRENVS

Address: 2 Wayman Pl, Merrylands NSW 2160, Australia
Phone: (+61) 0468 268 506
Email: support@brenvs.com

Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT+10)

We aim to respond to all inquiries within 24 hours.

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our Platform and may include:

Contact & Identification Data

Full name

Email address

Phone number

Shipping and billing addresses

Order & Transaction Data

Products purchased or returned

Order totals

Payment references

Limited payment details (full card details are securely processed by payment providers and are not stored by us)

Account Information

Saved preferences

Account history

Customer Support Communications

Emails

Messages

Attachments

Technical & Usage Data

IP address

Device type

Browser type

Operating system

Pages visited

Clickstream data

Cookies and tracking technologies

3. HOW WE COLLECT INFORMATION

We collect information in the following ways:

Directly from You

When you:

Place an order

Create an account

Subscribe to communications

Contact customer support

Automatically

Through cookies, pixels, and similar technologies when you browse our Platform.

From Third Parties

Through service providers assisting with:

Payment processing

Shipping and logistics

Marketing

Analytics

4. WHY WE PROCESS YOUR DATA

We process personal information in accordance with applicable privacy laws, including the Privacy Act 1988 and Australian Privacy Principles (APP), as well as applicable U.S. federal and state privacy laws.

We use your data for:

Order Fulfillment & Account Management
Processing purchases, arranging delivery, handling returns, and providing customer support.

Payment & Fraud Prevention
Securing transactions and detecting fraudulent activity.

Platform Improvement
Analyzing usage, troubleshooting issues, and improving website functionality.

Marketing & Promotions
Sending newsletters, offers, and personalized advertising (you may opt out at any time).

Legal Compliance
Complying with tax, accounting, and regulatory obligations.

Processing may be necessary for contractual purposes, legal compliance, or legitimate business interests.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable essential website functionality

Remember preferences

Analyze performance and engagement

Deliver relevant marketing content

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. SHARING PERSONAL INFORMATION

We share personal data only as necessary to operate our business:

E-commerce Platform Provider

Payment Processors

Shipping & Logistics Providers

Technology & Analytics Services

Professional Advisors

Corporate Transactions

We do not sell personal information for monetary value.

7. DATA RETENTION

We retain personal information only as long as necessary:

Transaction records: As required by tax and accounting laws

Customer accounts: While active and for a reasonable period after inactivity

Support communications: As needed for dispute resolution or legal compliance

Marketing data: Until you opt out or withdraw consent

8. YOUR PRIVACY RIGHTS (AU & U.S.)

Depending on your location, you may have the right to:

Know what personal information we collect

Access the personal information we hold

Request correction of inaccurate personal information

Request deletion of personal data where applicable

Opt out of certain data sharing or marketing practices

Australian customers may also lodge a complaint regarding privacy handling under the Privacy Act 1988 and Australian Privacy Principles (APP).

To exercise your rights, please contact support@brenvs.com.

We may need to verify your identity before processing your request.

9. CHILDREN’S PRIVACY

Our Platform is not directed to individuals under 16 years of age.

We do not knowingly collect personal information from children. If you believe a minor has provided personal information, please contact us and we will delete it.

10. AUTOMATED DECISION-MAKING

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

11. SHOPIFY PLATFORM

Our online store is powered by Shopify, which acts as our data processor for hosting, analytics, and transaction management.

Shopify may process certain aggregated or platform-level data in accordance with its own privacy policies.

12. POLICY UPDATES

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

13. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

BRENVS

Address: 2 Wayman Pl, Merrylands NSW 2160, Australia
Phone: (+61) 0468 268 506
Email: support@brenvs.com

Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT+10)

We aim to respond to all inquiries within 24 hours.