Refund policy

At BRENVS, we are committed to the quality of our products and your satisfaction. If something is not right with your order, we have made returns and refunds as straightforward as possible.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive a product that is defective, damaged during shipping, or not what you ordered, please contact us within 30 days of delivery at support@brenvs.com

Please include:

Your order number

Clear photos showing the issue

For items damaged in transit or sent incorrectly, we may provide a replacement, store credit, or full refund at our discretion. No restocking fees are charged.

Customers are responsible for arranging and paying return shipping label unless otherwise stated.

EXCHANGES

If you would like a different size, color, or product, we are happy to assist with an exchange.

Please contact our customer service team, and we will guide you through the process. The original item must be returned before the replacement is shipped.

STANDARD RETURNS – 30 DAY POLICY

Changed your mind?

You may return eligible items within 30 days of receipt, provided they are:

Unworn and unused

In original condition

Returned in original packaging

Please clearly include your order number inside the return package.

Return shipping costs are the customer’s responsibility.
Original shipping fees (if applicable) are non-refundable for standard returns.

Refunds are typically processed within 7 days after we receive your return. Your bank or card provider may require additional time to post the refund.

ITEMS WE CANNOT ACCEPT

We cannot process returns for:

Items returned without a valid order reference number

Items not in their original condition

Items returned after the 30-day return period

INITIATING A RETURN

Before sending any item back, please email support@brenvs.com to initiate the return process.

The return Address is: 2 Wayman Pl, Merrylands NSW 2160, Australia

This allows us to:

Issue return authorization

Provide return instructions

Track your package