Shipping policy

WHERE WE DELIVER

BRENVS delivers to addresses within Australia and the United States. We do not currently ship outside these regions.

DELIVERY TIMES AND PROCESSING

Your estimated delivery time is calculated as:

Order Processing + Shipping Transit

We partner with trusted courier services to ensure your order arrives safely and on time.

Stage	Duration
Order Processing	1–2 business days (Mon–Fri)
Courier Transit – Australia	3–5 business days (Mon–Fri)
Courier Transit – United States	3–5 business days (Mon–Fri)
Total Estimated Delivery	4–7 business days

Daily Cut-Off: Orders placed before 2:00 p.m. (GMT+10 for Australia / GMT-6 for US) are processed the same day. Orders placed after this time or on weekends will be processed on the next business day.

All orders undergo a quality check and secure packaging before dispatch, which is included in the processing time.

SHIPPING COSTS

Destination	Shipping Method	Estimated Arrival	Price
Australia	Standard Delivery	4–7 business days	FREE
United States	Standard Delivery	4–7 business days	FREE

PACKAGE PROTECTION

All shipments include free parcel insurance.
If your tracking status does not update for 5–6 days after dispatch, contact support@brenvs.com Our team will assist in starting a lost package investigation with the courier.

TRACKING YOUR ORDER

Once your order leaves our warehouse, you’ll receive a confirmation email with:

A unique tracking number
A link to track your shipment from dispatch to delivery

ISSUES WITH YOUR DELIVERY

If your package is delayed, damaged, or cannot be delivered, contact our customer support team immediately. We are committed to resolving shipping issues quickly.

CONTACT INFORMATION

BRENVS

Address: 2 Wayman Pl, Merrylands NSW 2160, Australia
Phone: (+61) 0468 268 506
Email: support@brenvs.com

Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT+10)

We aim to respond to all inquiries within 24 hours.